JOB TITLE: 133896 Rectification Data Analyst
SALARY: From £43,803
LOCATION(S): Halifax, Bristol, Birmingham, Chester, Edinburgh, Glasgow, Hove, Leeds, Newport or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Join us to use your data skills to put things right for our customers when they’ve gone wrong. We enjoy investigating each varied project, finding the best solutions quickly and efficiently.
SAS or SQL Data Analyst / Developer / Coder, there are many names for what we do in the Customer Resolutions Data team. We play a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by problems and calculating any refunds required in line with procedures and controls. We’re always learning and sharing our knowledge through each project and look for ways to standardise re-usable activities.
You’ll be using advanced data techniques to identify and calculate the customer impact of problems. Providing insightful information and advice to guide business decisions. Collaborating with colleagues in the wider team to help understand and resolve issues for our customers, whilst contributing to continuous improvement of processes, tools and techniques.
We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
- Experience of coding using SQL or SAS to manipulate data robustly and accurately
- Practical application of your coding skills within the workplace, in a similar data analysis/manipulation role.
- Good written and verbal communications skills to present complex data issues to non-technical audiences.
- The ability to think critically, solving problems with great attention to detail
And any experience of these would be useful
- Previous experience of integrating data across multiple sources
- Knowledge of Python or Big Query in Google Cloud.
- Experience using AI to accelerate development.
If you're really curious about this role, don't wait too long to apply! If we get a lot of interest, we may close the advert early, and we wouldn't want you to miss out on the chance...!
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
