Strategic & Operational Enablement
- Act as a trusted partner to the Consumer Marketing Director, ensuring priorities are executed efficiently and aligned with broader business goals.
- Lead the planning and coordination of strategic initiatives, team delivery and cross-functional projects.
- Manage the team’s operating model, including planning cycles, governance routines, and performance tracking.
Marketing Operations
- Drive operational excellence by optimising workflows, tools (e.g. Jira), and processes across the marketing team.
- Collaborate with the Enablement Team to manage budgets, forecasts, and spend tracking across marketing.
- Support marketing risk and compliance responsibilities, including Records Management, Business Continuity, and High-Risk Data submissions.
Leadership & Team Support
- Manage the Director’s office in partnership with the PA, including diary prioritisation, and briefing coordination.
- Provide secretariat support for leadership meetings, including agenda setting, paper preparation, and action tracking.
- Lead the delivery of the team’s people plan, including training & development, engagement initiatives, recognition, succession planning, and FTE management and recruitment coordination.
Communications & Culture
- Develop and deliver internal communications, including team updates, monthly calls, and leadership messaging.
- Organise and facilitate team events, away days, and workshops to foster collaboration and alignment.
- Build strong, empathetic relationships across the team and wider business to support shared goals.
Executive & Stakeholder Engagement
- Liaise with the Chief Marketing Officer’s office and other senior stakeholders to support marketing queries and cross-functional initiatives.
- Represent the Consumer Marketing team in forums and working groups as needed.
Essential Skills & Experience
- Proven experience in marketing operations, business support, or strategic enablement roles with a good understanding of the Group and BMX function.
- Strong project management and organisational skills, with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, with a flair for storytelling and stakeholder engagement.
- High emotional intelligence and the ability to build trusted relationships at all levels.
- Comfortable working independently and in ambiguity and shaping new ways of working.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), analytics & insights tools (PowerBI and Tableau) and collaboration tools (e.g. Jira, Teams, Confluence, Workfront).
- Experience in financial services or regulated industries.
- Familiarity with marketing technology and performance reporting.
- A passion for continuous improvement and team culture.
