Customer Care Representative

Truespeed • Full-time • Bath, Bath And North East Somerset, England, United Kingdom • £26.50k - £28k / year • 13h ago

Join Us at Truespeed – Building Better Connections for Rural Communities

At Truespeed, we’re building more than just a network, we’re helping communities across the South West and East Anglia get access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way, putting our customers first and connecting areas that really need it.

If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you. We’re looking for a friendly, proactive Customer Care Representative to join our team, based in Bath.

What you’ll be doing

This role sits at the heart of what we do. As the voice of Truespeed, you’ll help our customers have a positive experience every time they get in touch, whether by phone, email, social media, or live chat.

Your responsibilities

Your day-to-day will include:

Handling customer queries across multiple channels in a friendly, timely, and professional way
Taking ownership of requests and complaints, aiming to resolve them on first contact wherever possible
Supporting complaint resolution so customers feel listened to, supported, and valued
Calling customers to book installations, explain the process clearly, and answer any questions
Keeping systems and records up to date and sharing knowledge with colleagues
Supporting the wider team with extra tasks to ensure a smooth and positive customer journey

What we’re looking for

We’d love to hear from you if you:

Have experience in a B2C customer service environment (call centre, retail, or similar)
Are confident handling customer complaints through to resolution
Are comfortable using Microsoft Office
Communicate clearly and confidently, both in writing and verbally
Can explain technical or complex information in a simple, customer-friendly way
Are a good listener who can understand customer needs and guide conversations effectively
Are empathetic, adaptable, and professional when supporting a wide range of customers
Are proactive, keen to learn, and motivated by delivering excellent service
Bring a positive, approachable attitude and enjoy working as part of a team

Benefits and Rewards

When you join Truespeed, we’ll support you both in and out of work. Our benefits are designed to look after your wellbeing, give you flexibility, and help you grow your career:

25 days’ holiday plus bank holidays
Hybrid working
Access to a full suite of employee benefits covering health (including a 24/7 online GP service), lifestyle, and financial wellbeing
Pension scheme
Life insurance
Great opportunities for career development and progression
Free onsite parking

The details

Location: Bath
Salary: £26,500 – £28,000 (DOE)
Hours: Full-time, permanent
Shift pattern: Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)