Business Performance Senior Manager, Customer & Commercial

Lloyds Banking Group • Leeds, UK • 1d ago

JOB TITLE:Business Performance Senior Manager, Customer & Commercial

LOCATION(S):Leeds,Birmingham,Bristolor Edinburgh

HOURS:Full time (35 hours per week)

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments in line with our Flexibility Works policy.

Whatyou’llbe doing

InCustomer & Commercial (C&C), we put customers at the heart of every decision, championing their voice while building a commercially sustainable business. From everyday needs to life’s big moments, we design and optimise solutions that deliver value for customers and the Group.

As Senior Manager you will be a key member of theBusiness Performance Leadership Teamwhich is led by the Head of Business Performance and part of the wider Customer & Commercial team.

This role involves having ownership and accountability for:

Commercial tracking/reporting– monitoring segment/proposition performance, highlighting areas of concern, and working with wider C&C team toidentifyopportunities to drive both value and growth.

Data / analytics– proactively supplying segment/proposition teams with data and analytics to help shape strategies/propositions. Designing measurement approaches that drive positive performance across our key priority areas

Business casedevelopment -developing business cases fornew ideasinitiatives to ensure commercial viability and effective prioritisation.

Investment planning

Forecasting/planning– leading regular financial forecasting process (6YOP, etc.), owning the overall commercial story

Cost management– day-to-day cost management, overseeing spend, variance analysis and driving prioritisation of decisions to hit cost numbers

Why join us?

This is ahighimpactrole with exposure across Customer & Commercial and the wider Group.You’llinfluence how priorities are set, how investment decisions are made and how customer initiatives translate into sustainable growth.

You’llwork in a collaborative, intellectually curious environment, partnering with senior leaders across segments, products and propositions, and helping shape the commercial story as Lloyds Banking Group enters the next phase of its strategy.

Whatwe’relooking for

Essential experience and capabilities

Commercial awareness & critical thinking

7+ years’ experiencein commercial performance, finance, business strategy,consultingor a similar analytical rolewith a strong understanding of how products and propositions drive income and value,and abletoidentifyhighvaluegrowth and efficiency opportunities, using market, economic and competitor insight to shape priorities and plans.

Data literacy

Proven experience incommercial tracking, forecasting and financial planning, including multiyear outlooks (e.g. annual plans,mediumtermplans)

Confident using data and analytics to inform decisions, with experience working with visualisation tools such as Tableau or Power BI.

Able to interrogate data toidentifyopportunities, quantify benefits and improve how teams use insight to drive performance.

Influence, Communication and collaboration skills

Proven ability to partner, challenge and influence seniorleaders and colleaguesacross a complex organisation, balancing customer and commercial needs, resolving tension and driving accountability for outcomes.

Storytelling & communication

Able to turn complex analysis into clear, compelling narratives for senior audiences, includingExecutivelevelforums, and use insight to drive understanding and action.

Leadership

Experience leading and developinghighperformingcommercial and/or data teams,rolemodellinga growth mindset and actively contributing to culture and capability development.

We know thatgreat talentcomes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity,equityand inclusion, supporting our customers,colleaguesand communities.We’recommitted to creating an environment where everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria through the Disability Confident Scheme.

Ready to make an impact? Apply today!