JOB TITLE:Executive Customer Insight Lead
LOCATIONS:Edinburgh and Bristol
WORKING PATTERN:We follow a hybrid approach, requiring at least two days per week or 40% of time spent at an office location. Employees with disabilities may receive workplace adjustments, including flexible hybrid arrangements, according to our Flexibility Works policy.
Are you passionate about uncovering what drives customer behaviour? Can you turn insight into meaningful action to help executives make informed, customer-focused decisions?
An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds Banking Group. This role involves producing high-quality customer insight that informs and influences senior and executive collaborators. You will translate complex evidence into clear, compelling stories that prompt timely action.
Playing a vital role in promoting the customer agenda involves preparing executive committee documents, managing insight inquiries, and supporting Board-level engagement. External messaging support is also part of this role.
Collaborating with colleagues in insight, analytics, and researchtosupport the development of strategic customer insight and communications. Address the needs of executive audiences, partners, and colleagues throughout the Group, while actively advancing the insight agenda aligned with LBG’s strategic priorities.
This is an exciting opportunity to join a fast‑paced and collaborative team, suited to someone who enjoys delivering high‑quality insight outputs while working confidently at pace.
Lead and deliver regular executive insight,passionate about customer behaviours, preferences and emerging trends across propositions, features and channels.
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
Excellent storytelling skills, able to translate data into compelling, clear narratives for senior partners, using clear structure, engaging language and well‑designed visuals.
Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
