Role specifics
Key stakeholders: Sales, Customer Success, Professional Services / Project Management, Product, Engineering/Tech, Security/InfoSec, Integrations/Platform
As a Senior Solution Consultant, you will own the successful specification and configuration of Clue to meet customer requirements through best-practice implementations, guided by a structured onboarding process.
The role combines technical, commercial and domain expertise with management skills to understand customer requirements and ensure all elements of a proposed solution are fully understood, appropriately defined, commercially viable, and supported by clear plans for successful delivery.
You will own, define, document and support the delivery of the Clue solution across the customer lifecycle, from prospect through initial implementation and onward to maturing and expanding the customer. You will work with the customer and Clue colleagues from across the business to ensure that requirements are clearly and unambiguously understood by all parties and to ensure that what is proposed and sold to our customers is deliverable and meets the customer’s functional and non-functional needs, including both initial sales and any material expansions.
You will provide external and internal design authority services for complex solutions, advocating for our customers in arbitrating trade-offs across Product, Technology, and Professional Services to keep the solution aligned with our contractual commitments.
We're looking for someone highly driven, able to manage competing demands on your time, and skilled at prioritising effectively. You have probably worked in a growth area of a software business, dealing with both government and private sector customers and solutions.
At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.
Establish and maintain a clear, current “solution blueprint” (e.g., outline solution design / solution definition) covering:
Committed scope and outcomes
Assumptions, dependencies, constraints, and non-functional requirements
Integration boundaries and responsibilities
Acceptance criteria (at the appropriate level)
Ensure the blueprint remains the single reference for “what the solution for a customer is, and why”.
Remain accountable for the end-to-end integrity of the solution across delivery phases.
Ensure delivery activities remain aligned with what was sold and committed.
Identify and surface misalignment early (scope drift, feasibility issues, dependency gaps).
Drive resolution of “solution correctness” issues (not delivery execution).
Own (or co-own) governance of material change requests impacting solution integrity:
Clarify the change, impacts, and options
Support commercial/contractual alignment where needed
Arbitrate trade-offs across Product / Tech / Professional Services when there are competing constraints (time, cost, scope, risk).
Ensure change decisions and outcomes are documented and traceable.
Act as the primary cross-functional point for “is this the right solution / is this still the right solution?” decisions.
Provide clarity on roles and ownership boundaries (Project Manager owns delivery execution; Solution Owner owns solution alignment).
Facilitate decision-making where ambiguity would otherwise stall delivery or increase risk.
Confirm that the solution is producing the intended outcomes after go-live.
Resolve structural solution issues that prevent value realisation.
Finalise and document handover to Customer Success and Support for BAU ownership.
Capture and codify reusable patterns, templates, and lessons learned (“make non-standard standard”).
Capture and feedback improvements to ways of working
Our ideal candidate would have experience in the following areas:
Experience governing change in a customer-delivery context (impact assessment, options, decisions, documentation).
Diversity, Equity and Inclusion
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.
We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.
We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.
Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
