JOB TITLE:SeniorFinancial Crime Quality Assurance Manager(Grade D)
LOCATIONS:
Birmingham, Chester, Glasgow, Hove, Leeds, Manchester,Newport,Cardiff,Edinburgh, Halifax
HOURS:Full-time – 35 hours per week
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
For any questions about the role or to be invited to a briefing session we're holding for candidates please contact Amanda Nicholls. The briefing session will take place on 06 July 2026 at 11:30.
We have multiple opportunities available within our Financial Crime Quality Assurance team acrossdifferent levels. As these roles sit within the same team, we encourage you to apply for either requisition159088 (C Grade)or159091 (D Grade), based on the level thatyou feelbest reflects your experience.
Our Financial Crime team are looking for9Senior Quality AssuranceAnalyststo indeliver independent oversight on customer account reviews across Consumer Relationships.
Alongside core QA activity,you’lltake ownership of workflow management, prioritising activity based on risk and demand, while proactively identifying and driving continuous improvements.You’llplay a key role in strengthening the control environment, ensuring robust risk management, and supporting effective regulatory compliance through insight-led assurance andbusinessengagement, have multiple openings for quality assurance
Thesearekey roleswithin Financial Crime, focused on delivering independent oversight and strengthening the control environment across customer decisioning activity.
As a Financial Crime Quality Assurance Manager, you’ll play a central role in ensuring decisions are robust, consistent and aligned to policy and regulatory expectations. Alongside core QA activity, you’ll take ownership of workflow, support operational delivery and drive continuous improvement across the function.
You’llwork closely with Team Managers, seniorcolleagues and partnersand specialist teams to ensure high-quality, insight-led assurance across Financial Crime Operations.
We know thatgreat talentcomes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you candemonstratethe essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance,locationand working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria for the role with a disability, long-termhealthor neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes…
Ready for a career whereyou’lllearn and thrive? Apply today and find out more!
