External Developer Support Analyst (Governance and Assurance) - HMRC - EO

DSIT • Full-time • England, United Kingdom • £31.10k - £33.27k / year • 8h ago

Location

Leeds, Telford

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations, and it will make HMRC one of the most digitally sophisticated tax authorities in the world.

Now is a fantastic time to start building your career in our exciting, creative, and extraordinary IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.

External Software Integration (ESI) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. ESI handle HMRC’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.

We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers (software developers and other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.

We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.

Job description

The External Software Integration Team supports software developer companies who want to integrate with our systems through software that they are developing.

As an External Developer Support Analyst (Governance and Assurance), you will work as part of a wider team on Digital Relationship Management Services, to ensure the best possible service to our customers. Playing a key role supporting good governance and assurance by developers and ensuring they meet our standards and the acceptance framework.

You will be initiative-taking, a confident communicator with good people skills. The role involves triaging, prioritising, and responding to software developers’ queries – so you will need to write clearly and concisely.

You will have an eye for detail, with the ability to quickly understand and route out problems and how to navigate and use various digital tools e.g. Outlook, Excel, SharePoint, DeskPro and Jira. This is an exciting opportunity suited to someone who enjoys problem solving, has good analytic skills and enjoys process orientated assurance tasks and helping customers.

Person specification

Key Responsibilities

Specific responsibilities will include:

Carrying out due diligence activities to ensure software developers meet HMRC’s onboarding standards.
Managing workflow and answering queries from developers to meet SLA’s.
Engaging with internal and external stakeholders to resolve technical issues for developers.
Creating and maintaining accurate customer records on DeskPro.
Produce high quality informative reports and dashboards.
Taking ownership and maintaining a Gov.uk web tool and content to ensure customers have accurate information about finding suitable tax software.

Essential Criteria

Governance and Assurance

Experience operating within governance, assurance, compliance, or risk management frameworks, ensuring standards and policies are applied consistently and supported by clear audit trails.

Evidence-Based Decision Making

Ability to analyse data and information critically, identify risks, gaps or inconsistencies, and make balanced, evidence-based recommendations and decisions.

Stakeholder Engagement

Strong stakeholder management skills, with experience working collaboratively with customers, partners, or colleagues while maintaining governance requirements and controls.

Communication Skills

Effective written and verbal communication skills, including the ability to explain complex governance requirements in simple terms and produce clear, concise reports, records, and case documentation.

Delivery and Organisation

Highly organised and delivery-focused, with the ability to manage multiple tasks or cases, prioritise competing demands, work collaboratively within a team, and maintain accurate records to a high standard.

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