Job summary
About the Government Legal Department
At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.
Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.
Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.
GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 3000 people, including over 2600 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.
GLD also depends on a range of cross-government professionals to provide our corporate services. These play an essential part in helping GLD to achieve its purpose and truly deliver much more than law.
This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.
To find out more about what we do you can view our introductory film here and visit the GLD’s microsite. You can also read more about the future vision for GLD in our GLD Strategy 2024 – 2027.
Job description
About the Digital and Data Team
Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives. Find out more here.
The Prime Minister has set out his vision for one in ten civil servants to work in tech and digital roles within the next five years as part of A blueprint for modern digital government.
In Government Legal Department, our mission is to provide GLD with an IT environment that's ‘fit for the future’. That means updating many of our older systems and processes. Our agile, user-centred approach means we develop and improve our products and services in collaboration with the people who will use them. We consider sustainability, environmental impact and innovative ways to improve our staff’s experience at work.
The potential to shape our society’s future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone.
The Role
Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers.
Continual service improvement- You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.
Ownership and initiative- You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made.
Relationship management- You can identify, analyse, manage and monitor relationships with and between stakeholders. You know how to clarify mutual needs and commitments through consultation and consideration of impacts. For example, you know how to coordinate all promotional activities for one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier. By helping the customer, you can ensure that maximum benefit is gained from products and services.
Technical understanding- This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.
Person specification
Behaviours
Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview. You can read more about Success Profile here.
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing (Lead behaviour)
- Managing a Quality Service
Technical Experience
Essential – must be demonstrated at application and/or interview
- Practical experience in a digital and related technology field and digital transformation programme.
- Significant and demonstrable experience working with IT systems, financial systems and ServiceNow.
Technical Qualifications- Essential minimum eligibility criteria
- Recognised qualifications and professional certifications, such as Microsoft and ITIL
Security Clearance Level
All GLD employees must hold BPSS security clearance. If successful for this post you must hold or be willing and able to obtain the required security clearance for this role. More information can be found about the vetting process here.
Qualifications
Technical Qualifications- Essential minimum eligibility criteria
Recognised qualifications and professional certifications, such as Microsoft and ITIL
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
Benefits
Alongside your salary of £32,997, Government Legal Department contributes £9,559 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
The Recruitment Process
Application
To apply for this post, you will need to complete the online application on Civil Service Jobs, searching the reference below.
The deadline for this application is Monday 18th August 2025 at 12:00 midday.
In your application you will be assessed on the following:
- A CV setting out your career history and experience, along with key responsibilities and achievements. CV will be scored assessing Technical Experience and Technical Qualifications.
- Please provide a 500 word personal statement demonstrating how you meet the Technical Experience.
Selection Process
After the closing date, the panel will assess candidates’ suitability for the role based on evidence provided in their application against the technical experience outlined in the person specification.
Please note, if a high number of applications are received, we will sift on the CV alone.
In the event that there are a high number of applicants successful at sift, GLD may operate a longlist, whereby applicants who have been shortlisted and met the minimum pass mark but are not selected for interview will have their application placed on hold. After the initial interview round candidates on the longlist may be offered an interview, should there still be posts available.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: activecampaigns@governmentlegal.gov.uk . Use the subject line to insert appropriate wording for example – ‘Please re-open my application – insert vacancy ref] & vacancy closing date Monday 18th August 2025.
Interview
If you are invited to interview, you will be assessed on your performance in the criteria listed in the person specification, alongside scenario-based exercises and strength-based questions. These criteria are:
- Communicating and Influencing (Lead behaviour)
- Managing a Quality Service
- Technical Experience
Full details of the interview format will be provided to shortlisted candidates prior to interview.
The timeline later in this pack indicates the date by which decisions are expected to be made, and all shortlisted candidates will be advised of the outcome as soon as possible thereafter.
Feedback will only be provided if you attend an interview.
Interviews will take place remotely via video conference. The timeline later in this pack indicates the date by which decisions are expected to be made, and all shortlisted candidates will be advised of the outcome as soon as possible thereafter.
Offer
All candidates will be notified of the outcome as soon as possible after the interview. Feedback will only be provided if you attend an interview.
We appoint in strict order of merit. If you meet the minimum criteria for this position but are not successful for a post, you will be placed on the reserve list. We may contact you to see if you are interested in a post at the same, or a lower grade, in GLD should one arise.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name :
- Perminder Bains
- Email :
- Perminder.Bains@governmentlegal.gov.uk
Recruitment team
- Email :
- activecampaigns@governmentlegal.gov.uk
Further information
What do I do if I have a complaint?
You have the right to complain if you feel there has been a breach of the Recruitment Principles. If you feel that your application hasn’t been treated in accordance with these Principles and wish to make a complaint, please contact recruitment_feedback@governmentlegal.gov.uk in the first instance. Please title your email as follows: Job Reference Number – Job Title – Recruitment Complaint. Complaints must be submitted in writing within 30 days of the incident or the decision which has caused the complaint. To fully engage with the issues raised GLD require that you submit evidence of your complaint.
Attachments
HEO IT Service Analyst
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(pdf, 667kB)
