Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
Delivers prescribed outcomes by working as directed within established data management systems and procedures.
Writes and edits materials for a variety of target populations, tailoring the tone and content to match the needs and expectations of each audience.
Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required.
Delivers prescribed outcomes and/or supports others by carrying out designated research activities using existing systems and protocols.
Analyses and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.
Meets customer needs related to simple products and services while following standardised protocols and/or provides back-office support to a customer advisor team.
Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.
