JOB TITLE: Marketing Operations Manager - Brands, Marketing & Experience
LOCATION(S): Bristol, Halifax, Leeds, Chester, Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.
About this opportunity
We’re looking for an organised, proactive and enthusiastic Marketing Operations Manager to join our Consumer Marketing Affluent, Save, Invest & Protect team within Brands, Marketing & Experience. Reporting to the Consumer Marketing Director, you’ll ensure the leadership team runs efficiently, projects are delivered on time, and the team is equipped to achieve its priorities.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you'll be doing
Manage the Director’s office, including diary and inbox oversight, ensuring priorities are addressed.
Provide secretariat support for leadership meetings: agendas, papers, minutes and follow-up actions.
Coordinate time-critical and strategic projects across the team to ensure timely delivery.
Organise key people initiatives such as checkpoints, succession planning and recognition.
Lead delivery of the team people plan and communications, including written updates and monthly calls.
Manage marketing, travel and expense budgets in partnership with the Enablement team.
Act as risk management representative, ensuring compliance with Records Management, Business Continuity and High-Risk Data processes.
Support recruitment and FTE management.
Drive efficient use of Jira and facilitate team awaydays.
Build strong relationships across the team and wider business to achieve shared goals.
Support the Chief Marketing Officer’s office with ad hoc marketing queries.
Key skills
Builds strong, trusting relationships and engages effectively with stakeholders at all levels.
Communicates clearly and confidently, adapting style for different audiences and formats.
Highly organised with the ability to manage multiple priorities and deliver under pressure.
Demonstrates strong stakeholder management and influencing skills to achieve shared objectives.
Works collaboratively, driving continuous improvement and fostering team engagement.
Proficient in Microsoft Outlook, Word, Excel and PowerPoint; knowledge of Group/BMX function desirable.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!
